One clear message and four questions are enough to order from your Proher Natura center and know what to expect from delivery.
Start with the right center
Before you write, find your distributor. On the “Nearest center” page you see the centers sorted by distance, each with its WhatsApp button. If you are in another country, choose your country and state and the site shows you who to write to.
Distributors are the ones who serve you, charge you and deliver the product, so you confirm the terms of the service with them.
What to write in the first message
A short, complete message saves back and forth. You can use this structure: greeting, the name of the product you want, quantity and your city or neighborhood.
- Say hello and mention that you came from the Proher Natura website.
- Write the exact name of the product and how many pieces you want.
- Give your city or neighborhood so they can tell you whether you pick it up or it is shipped to you.
Four questions before paying
Save the conversation and the payment receipt. If anything changes in your order, you will have what you agreed on at hand.
- Do you have the product I asked for in stock?
- How do I receive it: do I pick it up from you or do you ship it? If it ships, does it cost anything and how long does it take?
- What payment methods do you accept and in whose name is the payment made?
- May I keep your message and the receipt as a record of my order?
When your product arrives
Check that the packaging is complete. On PHN F.VIT the label carries an authenticity hologram with the Proher Natura logo, a QR code and a PIN you can verify. If anything does not match, write to your center or to Proher Natura customer service.
Food supplements are not medications.
